Shipper FAQ

Question 1

How do I post a load?

Accepted Answer

Create a free shipper account, then head to the Post a Load page. Fill in your origin, destination, equipment type, weight, pickup date, and any special requirements. Your load goes live on the bid board immediately.

Question 2

Do I need an account to post a load?

Accepted Answer

You can submit a load inquiry as a guest, but creating a free account lets you manage your loads, view bids, accept carriers, and track your shipment history from your Shipper Dashboard.

Question 3

Is there a cost to post a load?

Accepted Answer

Posting loads is free. Big League Hauling earns a brokerage fee that is built into the carrier rate — there are no surprise charges or platform fees billed to shippers.

Question 4

What types of freight do you handle?

Accepted Answer

We specialize in open-deck freight: flatbed, step-deck, lowboy/RGN, and conestoga. If your freight ships on an open-deck trailer, we can cover it.

Question 5

How do I receive bids on my load?

Accepted Answer

Once your load is posted, carriers in our network can submit bids directly through the platform. You'll receive a notification for each new bid and can review all bids from your Shipper Dashboard.

Question 6

How do I choose a carrier?

Accepted Answer

Review each carrier's bid amount, profile, equipment, service states, and rating. When you're ready, click Accept on the bid you want. The load is awarded instantly and all other pending bids are automatically declined.

Question 7

Are carriers vetted?

Accepted Answer

Yes. Every carrier in our network is verified for active FMCSA authority, valid DOT number, and minimum insurance requirements ($1M auto liability, $100K cargo) before they can bid on your loads.

Question 8

Can I set a target rate on my load?

Accepted Answer

Yes. When posting a load you can enter a target rate. This is shown to carriers in the bid modal and helps attract competitive bids aligned with your budget.

Question 9

What if I don't receive any bids?

Accepted Answer

Contact us directly at 1-615-477-8214. We'll work our carrier network to find coverage and may suggest adjusting the rate or pickup window to attract more bids.

Question 10

What happens after I accept a bid?

Accepted Answer

Big League Hauling issues a rate confirmation to the carrier and coordinates dispatch. You'll receive confirmation of the carrier's details, truck info, and estimated pickup time.

Question 11

Who do I contact if there's a problem with my shipment?

Accepted Answer

Call us directly at 1-615-477-8214. We're your single point of contact — we handle communication with the carrier and work to resolve any issues quickly.

Question 12

What documentation will I receive?

Accepted Answer

You'll receive a rate confirmation before pickup and a signed Bill of Lading (BOL) and Proof of Delivery (POD) after delivery. Keep these for your records.

Question 13

How do I handle accessorial charges like detention or lumper?

Accepted Answer

Notify your Big League Hauling broker as soon as an accessorial situation arises. We document and authorize all extra charges — nothing is added to your invoice without your approval.

Question 14

How do I cancel a load I've posted?

Accepted Answer

Go to your Shipper Dashboard and click Cancel on any open or bidding load. Please cancel as early as possible — cancelling after a carrier has been dispatched may result in a dry run fee.

Question 15

Can I repost a load that wasn't covered?

Accepted Answer

Yes. From your load history in the Shipper Dashboard you can repost a previous load with the same details, adjusting rate or dates as needed.

Question 16

How do I view my load history and past bids?

Accepted Answer

Your Shipper Dashboard has three tabs: Active Loads, Awarded, and History. The History tab shows all completed and cancelled loads along with the bids received.

Getting Started

Bids & Carriers

Operations & Paperwork

Managing Your Account

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